Bo W.
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Activity overview
Latest activity by Bo W.-
Bo W. created an article,
Billing Cycles
Billing Cycles are determined based upon the product purchased. List of cycles can be found below. Lightning - billed on the 1st of each month Thunder - billed on the 10th of each month Stormclo...
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Bo W. created an article,
Lightning Troubleshooting
If Lightning isn't working properly try the below troubleshooting step: Check the software license Verify that the account is still active Check for any software updates and install any that are f...
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Bo W. created an article,
Thunder Troubleshooting
If Thunder isn't working properly try the below troubleshooting step: Check the software license Verify that the account is still active Check for any software updates and install any that are fou...
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Bo W. created an article,
Stormcloud Troubleshooting
If Stormcloud isn't working properly try the below troubleshooting step: Check the software license Verify that the account is still active Check for any software updates and install any that are ...
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Bo W. created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
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Bo W. created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Bo W. created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Bo W. created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Bo W. created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Bo W. created a post,
What is the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...